Cancellations & Returns Policy
To cancel or return an item you must confirm this in writing via email to firstname.lastname@example.org or write to us at Stovesworld 178 cowbridge road east, Canton Cardiff CF11 9NE. Please quote the order number or invoice number.
Mail order, telephone and internet sales to indidviduals (not businesses), are covered by the Consumer Protection (Distance Selling) Regulations 2000 (UK Law Directive 97/7/EC). This protects you by providing a 7 working day cooling off period after the product has been delivered.
As a customer you have the option to cancel any order between the time of placing it and 7 working days after delivery.
You have the right to a refund within 30 working days of cancellation. We will action the refund as soon as the goods have been returned to us in a resellable condition.
The goods must be boxed and must have not been fitted and/or used in any way. Should we find any damage upon receipt we will advise you and deduct any costs from the refund amount.
Bespoke items made to specification, personalised goods, or goods or materials cut to length, are excluded from the right to cancel.
We will refund the amount originally paid minus any damages and also minus any costs of collecting the goods.
Cost of returning a stove, cooker or large appliance to us:
Collection & return to us = £100.00
Collection & return to us & a different stove re-delivered = £140.00
We reserve the right to change these terms and conditions from time to time and you should refer to them each time you place an order. Please address any comments or complaints: Stovesworld 178 cowbridge road east, Canton Cardiff CF11 9NE